If you wish to cancel your order: (a) you can notify us by email firstname.lastname@example.org before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with the below.
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The rights to return the goods to us will not apply in the following circumstances: (a) in the event that the product has been used (b) to any products that we have made or customised specifically for you. The provisions of this do not affect your statutory rights.